Participant

Question

"Error! Check Activation" problem persists even with current version of Adobe Digital Editions 4.0

Forum|Forum|11 years ago
April 24, 2015
2 replies
418 views

I have tried the recommended fixes (including trying and failing to erase the existing activation, uninstalling and reinstalling Adobe Digital Editions 4.0 (today, after a complete uninstall) and still get the "Error! Check Activation" message when I try to download EPub books from my public library. I notice that when I try to save the book as a file it is listed as "which is: Adobe Content Server Message (1.7 KB)" and shows up as a 2 kb document in my downloads folder. I've tried several library books with the same outcome. Also, I can't erase the existing activation--the responses that it is unable to do so and simply suggests that I "please try after some time" which is not helpful.

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Participant

Far as I can tell.... digital editions problems are never solved...

I've talked to the place I bought the e-books from .. they can't get digital edition to work.

I have tech support with Microsoft ... they tried and they couldn't get it to work.

Adobe doesn't support digital editions... because it's free .. I guess that's why... t

I give up ...

I can try to get the e-book text book.... some other way............ grrrrr

Adobe Employee

What is the exact problem that you are facing ??

Adobe Employee

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

Participant

I tried this fix and "HKEY_CURRENT_USER/software/Adobe/Adept was not listed.

Adobe Employee

then, check your authorization, is your ADE currently authorized or not ??