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D
DEShif
Participant
January 22, 2016
Answered

"Error! Check authorization"

  • January 22, 2016
  • 1 reply
  • 1768 views

I'm running ADE 4.5 on Windows 7, which I have authorized using my Adobe ID.  I've successfully downloaded DRM-protected PDFs via .acsm files from openlibrary.org in the past.  However, I'm now getting a message "Error!  Check authorization"  I tried uninstalling ADE 4.5 and installing ADE 3.0 and even ADE 2.0, and still get the same error.  In ADE 4.5, I tried erasing authorization information, and after entering my password, I keep getting a message "Unable to erase authorization.  Please try again after some time."

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Correct answer Nanaky
  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.

1 reply

Nanaky
NanakyCorrect answer
Participating Frequently
January 25, 2016
  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.
    D
    DEShifAuthor
    Participant
    January 25, 2016

    Solved it!  Thank you!

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