Skip to main content
May 2, 2016
Question

ERROR CODE E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

  • May 2, 2016
  • 1 reply
  • 685 views

I have just recently received this error code on any book I try to download.  worked perfectly fine the day before. 

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12  Any ideas?

    This topic has been closed for replies.

    1 reply

    Nanaky
    Participating Frequently
    May 4, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    Participating Frequently
    May 22, 2016

    Thank you Nanaky, This worked for me. I had tried uninstalling and re downloading the latest version of ADE 4.5.1 to no avail. I followed your instructions and it worked! Hallelujah! It destroys the pleasure of reading if you have to spend hours trying to get your software to work. Kind regards, Marion

    Nanaky
    Participating Frequently
    May 23, 2016

    You are welcome.