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Participant
January 16, 2014
Question

Error E_ADEPT_NO_TOKEN

  • January 16, 2014
  • 2 replies
  • 2426 views

This error comes up when I try to open a .acsm file sent to me by the distributor...can anyone help?

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2 replies

PLAPLA
Participating Frequently
April 16, 2015

Try by using another browser! and let me know if it works.

Inspiring
January 16, 2014

I assume this is opening it on ADE (digital editions)?

One possibility is that ADE has got your authorization confused.

Stock answer to quite a few problems, but not sure if it will help here.

Usually gives a different message in that case, but all a bit random.

~~~~~

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

Another is  "E_AUTH_NOT_READY"

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0