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isabellz52432505
isabellz52432505
Participant
Jan 16, 2015 6:17 PM UTC
Question

Error E_IO_CANNOT_OPEN

Hi there,

i downloaded an ebook and want to add it to my adobe digital edition library to transfer it to my ebook reader. But when i try to add it, this message comes up:

"Fehler beim Abrufen der Lizenz; Lizenzserver-Kommunikationsfehler: E_IO_CANNOT_OPEN"  (i guess in english it's "licence-server communicationerror" or something like that xD)

I already deinstalled and installed the adobe digital edition anew but the error message is still there. Hope you can help me

    13 replies

    Gerald C
    Participant
    May 27, 2021 4:25 PM UTC

    I ran into the same issue, but a different cause.  The system I looked at had a remapped Documents folder pointing to a network location that was no longer available.  Changing the default Windows Documents folder to an accessible location on the hard drive resolved the error.

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      camping101
      camping101
      Participant
      Mar 13, 2017 4:27 AM UTC

      Just get a refund from google books.

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      arwolff
      arwolff
      Participant
      Apr 9, 2015 1:29 AM UTC

      I got the same error.  Check your ebook reader.  I bet you are at capacity.  Remove/archive some books to make room and you should be good to go.

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      thomash91905405
      thomash91905405
      Participant
      May 7, 2015 7:27 PM UTC

      I've got the same problems. It's decidetly not the capacity, my ebook reader ist empty and the error occurs when downloading onto the computer...

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      Adobe Employee
      shreya
      Adobe Employee
      May 8, 2015 11:11 AM UTC

      Please try re-downloading the book.

      Thanks

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