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michellek77338690
michellek77338690
Participant
February 17, 2017
Question

Error E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

  • February 17, 2017
  • 2 replies
  • 574 views

Just downloaded the newest version of Adobe digital editions after I was no longer able to open eBooks from my local public library (last 2 weeks). Original error message was License server error of E_ACT_NOT_READY even though license was in order etc.  Followed all of the directions to get that cleared and tried to open the book from my downloads folder on my MAC and received the error message as stated.  Any and all help appreciated.

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    2 replies

    michellek77338690
    michellek77338690Author
    Participant
    February 17, 2017

    Okay, I seem to have found another solution as well. 

    1.     Both the computer and eBook device must be authorized the same way.

    2.     The sequence of authorization is very important.

    3.     Because I had upgraded my ADE and reauthorized my computer to work with that newer version, my eBook reader was no longer using the same authorization, therefore the "License used by other user" error.

    4.     Solution I finally found is:

              - with eBook reader linked to computer, de-authorize both computer and eBook.

              - reauthorize computer, BUT NOT eBook reader

              - disconnect eBook reader (eject properly) from computer

              - close ADE

              - reconnect eBook

              - reopen ADE, eBook should show in the Library

              - re-authorize eBook reader, it should now carry the same authorization as the computer and therefore the two will have the same license and you should be able to transfer eBooks from computer to your eBook reader.

    This worked for my problem. No more error messages

    michellek77338690
    michellek77338690Author
    Participant
    February 17, 2017

    I am not sure what I did, but once computer was re-authorized, everything is now working. No more error messages

    Nanaky
    Nanaky
    Participating Frequently
    February 17, 2017

    If you have the eBooks open bevor die autorisation was right the eBook are linked with the empty authorize. If you open the file again you get the error that linked with a other authoirze. Only help to this issue is a new download of the file of your reseller. (Not enough to download again).

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