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listener2014
Participant
May 16, 2014
Question

Error Getting Licence.E_LICENCE_SIGN_ERROR

  • May 16, 2014
  • 9 replies
  • 2805 views

Get this when trying to download book. Any ideas?

      This topic has been closed for replies.

      9 replies

      R
      RogerOsborn
      Inspiring
      June 12, 2014

      My problem was fixed in a couple of days by openlibrary.org and has not been a problem since.  Pee, what version of ADE are you using? I am still on 1.72 which seems to work fine and gets fewer complaints than 2.0 or 3.  Maybe you should try de-authorising and re-authorising your computer.  This has often been a cure reported on these forums.

      P
      PEE
      Participant
      June 13, 2014

      how do I de-authorise my computer? It does not give you this in the help tab

      svetlana4
      svetlana4
      Participant
      June 11, 2014

      SAME PROBLEM!

      A
      Anonymous
      June 9, 2014

      I was able to download my book today.  Hooray!

      svetlana4
      svetlana4
      Participant
      June 11, 2014

      How did u managed it?

      D
      doehawk
      Participating Frequently
      June 11, 2014

      I wish I could help, but for me the problem was on their end and they fixed it.  I haven't downloaded any books lately, so I don't know if there is another glitch in the system.  I do know when I have had problems, sometimes if I go and download a book from their free library and then try the book I really wanted, it kicks it into working.

      Good luck!

      D
      doehawk
      Participating Frequently
      May 17, 2014

      I just received this message from open library.  I wanted to pass it on to all of you who have had the same problem.  We'll see if it gets any better.  *sigh*  If it doesn't, I'll write again.  At least THEY answered.

      Hi and thank you for contacting us,

      Adobe had an unprecedented license server outage for most of the day on

      May 15th (PDT). Many users experienced issues checking books out of our

      lending library. We are still trying to resolve the issues resulting

      from Adobe's server outage and hope to fix the problem as quickly as

      possible.

      Thanks for using openlibrary.org and archive.org

      The Open Library Team/mk

      openlibrary@archive.org

      D
      doehawk
      Participating Frequently
      May 17, 2014

      Any better today?  Mine is coming up with a new error message...

      Error getting license

      Server communication problem: E_ADEPT_IO

      Any ideas about that message????

      J
      jade_eyes59
      Participant
      May 17, 2014

      Mine is still doing the same as it was.  They sent me the same message as they did you yesterday.  Sucks.  I have been on the waiting lisht for weeks for three books and they are finally available, and I can't get to them. 

      A
      Anonymous
      May 16, 2014

      I am getting this error (E_LIC_LICENSE_SIGN_ERROR) on openlibrary.org. 
      I have tried on two computers, both Windows 7 and ADE v3.

      Adobe, when are you going to put the answer in your forum, so we can apply it?

      I am sick of reading about this error on forum and forum, and you haven't provided an answer.

      J
      jade_eyes59
      Participant
      May 16, 2014

      Also having the same problems.  Been three days.  I called support yesterday, got some woman from India trying to tell me it is withing my account, but it is clearly a problem on their end.  Many people are having the same problems.  It happened with the update.  From the moment I updated the ADE to 3.0 I started getting the

      Adobe Digital Editions E_Lic_License_Sign_Error message.  I had to give them my phone number and email address.  Have not heard anything from them at all.  The least they could do is tell its users there is a problem and they are working on a fix..

      D
      doehawk
      Participating Frequently
      May 16, 2014

      It happened to me and I'm only using 2.0.  (can't upgrade)  So it may be a myriad of things.  I just want them to fix it!

      D
      doehawk
      Participating Frequently
      May 16, 2014

      I'm sorry everyone is having so much trouble, but hearing it is a great relief.  I've been having problems with open library for several days and thought it was me.  Sounds like it may be on their end.  I did send them a note, but we'll see if I get a response.  Maybe if enough of us complain???

      M
      mhenry2025
      Participant
      May 16, 2014

      I have been experiencing the same problem since yesterday. Drives me crazy.

      Did anybody get a Microsoft Windows update yesterday? I have other software that tends to stop working after a Windows update. Then I have to wait for Microsoft to fix their stuff and send another Windows update.

      R
      RogerOsborn
      Inspiring
      May 16, 2014

      I am getting the same problem also with openlibrary.org.  Also get same error when trying to return a book borrowed 4 days ago.  I tried restoring to before the latest MS updates and also tried de-authorizing and re-authorizing computer.  No improvement.

      Was just on Chat: their reply as follows:

      • Devnag: I have checked my resources and see that you will need to contact your eBook library in this regard.

      So maybe it is openlibrary's problem.

      A
      Anonymous
      May 16, 2014

      I am getting the same error (since yesterday) on openlibrary.org.  Downloading from Kobo or my library works fine, so it may be a site issue.

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