Skip to main content
B
bones2016
Participant
May 31, 2016
Question

Error getting license

  • May 31, 2016
  • 1 reply
  • 197 views

I have a problem downloading a book from the library to digital editions. It says:

Error getting license. License Serer Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

Any help with this problem would be much appreiate thanks.

    This topic has been closed for replies.

    1 reply

    B
    bones2016Author
    Participant
    May 31, 2016

    Thought I should add that I have re-installed the digital editions programme numerous too.

    Nanaky
    Nanaky
    Participating Frequently
    June 1, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices