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A
Anonymous
May 4, 2015
Question

Error getting License. License Server Communication Problem: E_ACT_NOT_READY

  • May 4, 2015
  • 3 replies
  • 548 views

HI ( I'm using mac with adobe digital additions)
every time i try to open a ACSM file, (to be able to download the book) i am confronted with the error message

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

It doesnt matter where i download the file from weather they are free books or ones that i have purchased

it wont let me open to download it. I have authorised my account and it says there is not a problem with my account.

This Computer Is Already Authorised and can download content from the following account **********

i have tried re-downloading the file and opening it immediately while the website is open in my safari browser with no luck

i am using the same email account for the adobe and for the sign in for the books website so i don't think there is a link there

I am hoping someone can help me as I've purchased medical textbooks for thousands of dollars and am unable to open them.

    This topic has been closed for replies.

    3 replies

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 6, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    S
    Sfcristina
    Participant
    May 5, 2015

    I'm having the same problem.  I've tried to deauthorize my Mac but after I enter my password, I get an error message saying to try again later. 

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 4, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    S
    Sfcristina
    Participant
    May 5, 2015

    What if it's not letting you deauthorize?  It asks me for my password and then says try again later.

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 6, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

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