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A
Anonymous
January 13, 2016
Answered

"Error getting License. License Server Communication Problem: E_ACT_NOT_READY"

  • January 13, 2016
  • 11 replies
  • 105856 views

When I download a library book, I get the error message "Error getting License. License Server Communication Problem: E_ACT_NOT_READY", as well as when I try to authorize my copy of digital editions to my account (in an attempt to deal with this.) I have used it to view ebooks from my college library successfully, though not recently.

Help?

    Correct answer koolmees_info

    This solution works

    11 replies

    E
    Ele344888262338
    Participant
    December 28, 2023

    I've tried this several times on Windows. It's not working for me.

      E
      Ele344888262338
      Participant
      December 28, 2023

      I should add I was able to de-authorise and then re-authorise but i'm still getting the error.

       

       

        A
        Anonymous
        May 20, 2023

        Bless this community for trying to help fellow users out of the muck, and shame on Adobe for leaving its users stranded. For years — years — Digital Editions has been the buggiest, most unstable software program on the planet. The fact that Adobe can't be bothered to fix or rebuild it is a disgrace.

        T
        Teresa263024149fgz
        Participant
        March 8, 2023

        I still cannot get this to work.

        I get the same error message. "Error getting license Server communications problem: E_ADEPT_INTERNAL"

        I followed the Windows process to remove the registry file etc...

        I shut down and reinstalled and went around the loop for about two hours.

        I just do not know what to do...

        Please help... I have several papers to write this week for University and I'm stuck.

        Thank you,

        Teresa Aysan

         

          B
          Britni24426572lz2s
          Participant
          May 12, 2022

          While this works on my MacBookAir, it only works once, and then revers back to giving the error message.  Is there a permanent solution or evey time that I want to download an ebook am I going to need to deauthorize, delete the library file and reauthorizemy computer?  It seems like there should be a better way...

            danat37716352
            danat37716352
            Participant
            July 25, 2018

            For Macintosh users, how exactly do you navigate to /users//library/application support/Adobe/Digital Editions?

            Nanaky
            Nanaky
            Participating Frequently
            July 26, 2018

            Check the steps on: Access hidden Mac OS library files

            J
            jlangelle
            Participant
            May 1, 2018

            Works on W10 HP Envy..Merci Beaucoup..

            M
            Matthew Hutson
            Participant
            October 21, 2024

            At step 3 on my Mac it says "Unable to erase authorization. Please try again after some time."

            M
            martaz20204495
            Participant
            March 22, 2018

            What about how to solve the same problem for the app on Android?

              TomShotTheBarber
              TomShotTheBarber
              Participant
              November 12, 2020

              I just installed Adobe Digital Editions 4.5.1. For some reason, it automatically authorized itself using an email address that was my Adobe ID 15 years ago. When I try to de-authorize this long ao no longer working or relevant email, which is no longer my Adobe ID, it asks for a password. I do not have that password from 15 years ago (!) and I need urgently to get this Adobe Digital Editions authoroized with my CORRECT and CURRENT Adobe ID and password. I would have thought that this programe would have noted and used the CORRECT Adobe ID, given that my Adobe Creative Cloud was up and running tbhroughout this entire 'attempted installation' process. Any fast and efficient help will be hugely appreciated. Thank you.

              TomShotTheBarber
              TomShotTheBarber
              Participant
              November 12, 2020

              Two more key bits: I am on a late 2019 Mac Powerbook running OS 10.15.7

              kayp79402142
              kayp79402142
              Participant
              September 8, 2017

              Thank you thank you!!!!!!!!!!!!!!!!!!!

              koolmees_info
              koolmees_infoCorrect answer
              Participant
              August 1, 2017

              This solution works

              B
              butch43
              Participant
              June 6, 2023

              Since in this thread there are two solutions offered--one for MAC and one for Windows--it does not help to read "this works." Which one as you talking about?

                patoubieebumbum
                patoubieebumbum
                Participant
                July 27, 2017

                Follow-up to above. I exported it to a file name and location, completed the other steps, re-authorized my ADE, and I still received the same "Error Getting license. License Server Communication Problem E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" even though my account with the library where I borrowed the book has the same e-mail account as that on my ADE authorization account.

                  B
                  bbbbritt
                  Participant
                  August 23, 2020

                  I have the same error. I completed the steps that lead to putting the activation.dat file into the trash, reinstalled and authorized and the same error, "Error Getting license. License Server Communication Problem E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" keeps popping up. PLEASE HELP!!

                  B
                  bbbbritt
                  Participant
                  August 23, 2020

                  & I have a MAC and the issue was not resolved.

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