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esposta
Participant
October 6, 2016
Question

Error getting License. License Server Communication Problem: E_ACT_NOT_READY

  • October 6, 2016
  • 2 replies
  • 1852 views

Hi, I have a Macbook Pro with OS X El Capitan and Adobe Digital Editions 4.5.   I am suddenly unable to download the book I just bought.  Error getting License. License Server Communication Problem: E_ACT_NOT_READY   So what should I do with this message? My e-books, purchased and paid can not be opened? Now the message appear also when I try to open some book that were already in my library.  I came on this forum to find solutions, and tried, as they said, to erase te authorization, and then, to validate it again. But I had a response that said that I can’t erase the authorization. Help anybody?  Thank you.  Sorry for the poor english writing, I’m terribly french…

Linda Roy

    This topic has been closed for replies.

    2 replies

    tamier30923849
    tamier30923849
    Participant
    December 2, 2016

    Finally solved the problem.  On your Mac menu bar GO, select Go to Folder, Library, Adobe, Digital Editions.  Drag to trash the Activation.dat file.  Log into Adobe Digital Editions do command shift D, type in your id and password, select Erase........ It will have you resign in.  Hope I'm not missing anything because I was trying all sorts of stuff but this above information fixed it.  I've downloaded a book from my local library than copied it into my nook.  Hope this helps

      C
      Cabate
      Participant
      April 1, 2017

      Thank you! Worked like a charm. Once I deleted the activation.dat file all I had to do was reauthorize my computer.

      S
      SDoodle
      Participant
      October 6, 2016

      I have the same situation, but with a borrowed library book. The librarian chat line indicated this has happened with a number of people today. They suggested de/reauthorizing my computer for Adobe Digital Editions but when I try to do that, it doesn't accept my ID or password. PS Your English is perfect.

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      espostaAuthor
      Participant
      October 6, 2016

      The option for authorizing is not available.  It's in pale so I can't click on it.

      Erasing the autorisation is available, but I tried and it doesn't work ether.

      I can enter my email and password, but it refused to erase it.

      I must say I'm a bit upset with Adobe customer services... "Talk to each other and find it buy yourself!"

      I guess it is not so perfect (my english), but you are very sweet. <3

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