A

Anonymous

Question

Error getting license Server communication problem: E_ADEPT_IO

Forum|Forum|14 years ago
June 5, 2012
5 replies
53167 views

This is really annoying me. I cant download any books from my local library and I've tried uninstalling and reinstalling ADE. The only thing that might be relevant is I've changed ISP's but my old email addy is good for the next 12 months so am not even sure if changing ISP's could be a factor.

Kobo editions

This topic has been closed for replies.

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bauidhnobas

Participant

ACSM files are only a link to download content. Following that link may be blocked by your personal or corporate firewall. If it's your personal firewall you may be able to get round it; if it's your corporate firewall you may be lucky enough to get this treated as a priority. It's unlikely. I would guess that ADE is using something other than port 80, which can only be described as stupid.

It's very poor of Adobe to sell a product that cannot co-operate with standard firewalls, and gives no options to configure it to do so. I've just spent £35 on a book that I can't read, and I'm not very happy about it.

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Ray.n1994

Participant

Hello, friend! Did you manage to read your book? I went through this problem but I was easily able to open the archive once I switched from the corporative wifi to my personal 3G internet.

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bakerman-pdf

Participant

I had the same problem. After 2 years of working with no prob, my ADE gave me the same error. I am using Opera, and when I downloaded a book from my local library via IE, the error just disappeared, and now it works just fine (even in Opera again)!

A

Anonymous

https://helpx.adobe.com/digital-editions/kb/e-lic-already-fulfilled.html

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Golferguy08

Participating Frequently

In July of 2011, I kept receiving this "E_ADEPT_IO" message. The resolution is that I have to turn McAfee's Firewall OFF before I download books from the library to Adobe Digital Editions, AND keep it off until I have transfered the books to my Nook.

ADE has some background program that doesn't know enough to ask McAfee's permission to go to the internet. That program checks on the license for the borrowed books. At least this is the understanding I have from that whole process of trying to borrow a libray book.

F

Frustrated in AZ

Participating Frequently

It's not quite that way, if I understand the process correctly.

ADE will try to establish a download connection to the websites you visit.

McAfee and Win 7 have security settings you can adjust to allow ADE to do

this. If you don't do the adjustments, that software will prohibit the

download, not ADE, and that's why the message is generated from ADE. The

'background' program you refer to is simply part of ADE, not some other

piece of software.

If your firewall has to be turned 'off' in order for ADE to interact with

an external hard drive (your Nook), then you have some configuring to

do.... That shouldn't happen.

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Golferguy08

Participating Frequently

Actually, when I returned a library e-book just now, I did not have either Nook plugged into my PC.

I received the E_ADEPT_IO message when ADE attempted to communicate to the Library via the internet. When I turned off my McAfee Firewall, ADE functioned successfully to return the e-book. I understand what you stated about security levels that can be adjusted in McAfee; however, it would be just as easy for ADE to change their software to ask for permission to access the internet.

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Frustrated in AZ

Participating Frequently

Reinstalling the software won't help - and doing so may cause other

problems if you don't do it properly.

The issue may be caused by the way your Windows 7 software is configured.

Check to make sure that it will allow communication with the website.

Also, there are some issues concerning digital rights of the materials

you're dealing with. Check out THIS

LINK<http://technology.myblogzone.info/2011/01/how-to-solve-the-error-getting-license-message-in-adobe-digital-editions/>

for

a description of this type of error and what to do about it.

Hope this helps!

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A

Anonymous

Thatnks for your reply Frustrated in AZ. Perhaps if I could deauthorize my computer I might get somewhere but the instructions here http://ebookreadersoftware.wordpress.com/2010/10/27/how-to-change-the-authorized-adobe-id/ dont help at all. I have tried this several times and nothing happens.

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Frustrated in AZ

Participating Frequently

The FAQ's in ADE's HELP section may have your answer. Try the F1 key in

Library mode, and look through the index.... If you're up at this hour,

what else is there to do?

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