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micheller82440685
micheller82440685
Participant
September 11, 2018
Question

Error message

  • September 11, 2018
  • 1 reply
  • 161 views

I am getting the error message when I attempt to erase authorization "unable to erase authorization- please try after some time" and this has been happening for a few days.  I called Adobe and the gentleman that I spoke with said that he is unable to fix this issue and that the Adobe employees working on this forum can fix the issue so I am emailing to get this resolved please and thank you.

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    September 12, 2018

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

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