Skip to main content
K
kenh48873415
Participant
December 8, 2015
Question

Error message - Can not connect to the fulfillment server ? Any ideas...I have a good internet connection

  • December 8, 2015
  • 1 reply
  • 524 views

I have good internet connection but continually get this message- on  a windows 7 laptop

    This topic has been closed for replies.

    1 reply

    C
    cselhost
    Participating Frequently
    December 8, 2015

    Hi Ken,

    There could be many reasons for this one. Typically I see it occurring on networks where port 8080 is blocked. Are you on a home network (shouldn't be blocked here) or a school/corporate network? Do you use a firewall that might be blocking that port? If a school or corporate network you might have to contact the system administrator and ask them to open the port. I'd recommend that you try a different network if possible.

    K
    kenh48873415Author
    Participant
    December 8, 2015

    so on the home network-- any additional ideas-  I should not have any closed ports.  - I have downloaded to adobe digital editions in the past- just has not worked past 2 days with multiple books

    C
    cselhost
    Participating Frequently
    December 8, 2015

    You can check to make sure here: Open Port Check Tool‌. Put in port 8080 and run the check.

    Have you changed anything on your computer or network in the past two day? You could attempt a reinstall of ADE 4.5 and see if that might help. Download | Adobe Digital Editions

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices