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Anonymous
May 14, 2015
Question

error message :check activation

  • May 14, 2015
  • 2 replies
  • 298 views

I've changed to a new computer.  When I try to transfer an ebook to ADE, I get an error message: check activation. The authorizations seem to be in order.  What is the problem?

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    2 replies

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 15, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again [Help -> Authorize Computer].

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

      C
      cathyj60504242
      Participant
      May 15, 2015

      Hi,

      I have the same problem and i tried the procedure you explain. Now, when i try to Authorize ADE again, i have a error message : E_LIC_ALLREADY_FULLFILLED_BY_ANOTHER_USER. I don't understand because my boyfriend also tried to open the book on his computer and have also followed the procedure above.

      What can i do ?

      Thanks

      S
      Adobe Employee
      shreya
      Adobe Employee
      May 19, 2015

      Hello,

      "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" error comes when you previously downloaded the book with some authorization credentials in ADE.

      Now again if you try to download the book from same download link but current ADE authorization is different, you will receive this error.

      Solutions:

      1. Make sure ADE is authorized with same credentials, as it was authorized when book was downloaded for the first time.

      Then this error will not come.

      C
      christophera54368088
      Participant
      May 14, 2015

      getting same message. please advise.

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