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dianeg60121676
dianeg60121676
Participant
Nov 26, 2015 10:07 PM UTC
Answered

Error message: Error getting license. E-Lic-Already fufilled by another server

I'm in a mess. I have been downloading borrowed library books via adobe edtions 4.0 to my Kobo reader for a long time. It stopped working. I can read the book in my browser but when I go to transfer it into my Kobo the error message is "Oops this document cannot be opened. Protected by DRM and is currently no authorized for use with your Adobe ID etc. "  I recently changed my email address and don't know if this had something to do with the ID problem, so I deauthorized my computer and submitted all new information, reauthorized it and it was accepted. Now when I download a library book to Adobe Editions it says "error getting license. License already fulfilled by another server etc". Helpe

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    Dominic Michael
    Dominic MichaelCorrect answer
    Adobe Employee
    Nov 27, 2015 8:55 AM UTC

    This error means that the fulfillment token has already been fulfilled by another user. To correct this error, use a new fulfillment token that has not been fulfilled yet, this means that you may have to request a brand new download link for the same book.

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    6 replies

    theancientsun@live.com
    Participant
    May 10, 2020 6:40 PM UTC

    I have been able to get a new download from the ebook provider. But I am still getting the same error. 

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    piergiacomo_5961
    Participant
    Sep 24, 2024 2:44 PM UTC

    i'm the same problem, i have 5 new link adn the same problem

     

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    Dominic Michael
    Adobe Employee
    Dominic MichaelCorrect answer
    Adobe Employee
    Nov 27, 2015 8:55 AM UTC

    This error means that the fulfillment token has already been fulfilled by another user. To correct this error, use a new fulfillment token that has not been fulfilled yet, this means that you may have to request a brand new download link for the same book.

    Translate
    dianeg60121676
    dianeg60121676Author
    Participant
    Nov 27, 2015 4:51 PM UTC

    I think you are right. I tried borrowing and downloading a new book from the library and was able to transfer it to my Kobo without any problems. The previously dowloaded book was downloaded with the old authorization etc. So I fixed the initial problem by deauthorizing and reauthorizing my computer and correcting my Adobe ID information. Thank you for your response.

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    Nanaky
    Nanaky
    Participating Frequently
    Nov 28, 2015 5:48 PM UTC

    You are welcome.

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    Nanaky
    Nanaky
    Participating Frequently
    Nov 27, 2015 8:11 AM UTC

    Has you both (digital Edition and you Reader) authorize with the same ID?

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