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August 4, 2016
Question

Error message for two days

  • August 4, 2016
  • 1 reply
  • 132 views

When I open Adobe Digital Editions, no matter what book I click on, I get a message saying "Activation Server Error code: E_ACT_NOT_READY" .

I sat on hold in the "chat" function for 30 minutes yesterday and a customer service person never came on the line. I need to read these books for work.  Does anyone have any idea what I need to do?

Thanks

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    August 5, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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