Participant

Question

Error message "This book has been returned. Loan not on record".

Forum|Forum|9 years ago
March 30, 2016
4 replies
9005 views

I borrowed a book from Overdrive which I can open on my computer, but when I transfer it to my nook and try to open I get the error message that the book has been returned. Loan not on record.

I have a Mac

I have uninstalled ADE multiple times an reinstalled including older versions of ADE

What should I do?

Thanks for the help

This topic has been closed for replies.

S

SteveF1948

Known Participant

This happened to me today, it has been going on for years and as far as I can see Adobe don't care.

I've raised several issues in the past and never seen a resolution when Adobe release their next update.

I know ADE is "free", but it doesn't inspire people to buy ebooks when there is a huge doubt that they will be able to read what they paid for.

Overdrive is not an acceptable alternative to me, I don't want to read books on a tablet which has a limited battery life.

Come on Adobe fix this issue, or give us a workaround!

S

sheldonj82315994

Participant

Does anyone know if this issue has been fixed when using either Adobe Digital Editions 4.5 or 3.0 where you get the message Error "this book has been returned. Loan not on record" but you can open the book in ADE and you can open the book on the nook when plugged into the computer through ADE on the computer.

I have tried the de-authorization trick and it hasn't worked. This is a big issue as it eliminates the whole reason I have a nook.

Thanks,

Sheldon

O

Ogion

Participant

No, it has not. It is now 2020. This has been an issue for FIVE YEARS and Adobe has not bothered to fix a MAJOR functionality issue. What a joke of a company.

That said, the fix is here: https://community.adobe.com/t5/digital-editions/this-book-has-been-returned-loan-not-on-record/td-p/6742057?page=1

1) deauthorize your computer (I couldn't figure out how to deauthorize in 3.0. Because of course you can't)

2) delete ADE 4.x and reinstall 3.x

3) authorize your computer.

4) close ADE and reopen it

5) download the held book.

poidog808

Participating Frequently

I have had the same problem. I have a Mac and a Nook. The first time it happened it was with a library epub file for a book that I returned early, and re-borrowed. I thought that the return somehow messed it up. I was able to borrow another book just fine. Then today, it happened again on a different book that I downloaded from the library. I can read the book just fine on the digital editions application, but not when I try to open it on my Nook. Digital Editions shows my Nook is authorized. I have DE 4.0.3. In reading other posts, upgrading doesn't seem to help. Can someone from Adobe please get us the solution?

maxcatz

Known Participant

I have same problem with a nook and a desktop PC. I've found that only the books that I downloaded from being on hold are not opening directly on the nook. I can open the "problem" book from the ADE borrowed bookshelf, and I can open it from the "nook device" on ADE, but not actually open them on the nook after ejecting the nook from my PC, where I then get the error message about the book not being borrowed. I have no problems reading borrowed books on my nook (simple touch) if they do not come to me via "holds." I have ADE 4.5.1.etc. I only started having this problem a few months ago on my previous nook (it died). I had opened "held" borrowed books for at least a year before this problem started.

There was one book I tried to open on my nook at least 13 times with no luck (every time It was my turn to borrow the book). Finally, I was able to borrow the book without having to put it on hold first, and had NO problem opening it on my nook! Whenever I have this problem, I plug the title into "search" box on my computer and delete all files with the title (that's how I know I tried the above book 13 times!). However, this has no effect on the next time I try to borrow that book via "holds." At this rate, I'll be reading some of this year's books in 2018!!

Where do I check to see:

"... both the computer and Nook (etc.) are authorized using the same Adobe ID (and password)."?

And what does the "(etc.)" include? Thanks!

A

Anonymous

I have a Kobo and a Nook and have the exact same problem with both. I found that when I download a library book from

"hold" I get the "already returned" message. Then, if I download a book directly from the library without going through "hold",

I can open both books. Why??

A

Anonymous

I have had the same (and other) problems.

I have solved some of them by being sure that both the computer and Nook (etc.) are authorized using the same Adobe ID (and password).

Please note that the old books that failed to load before are GONE (at least in all my efforts).

Forget about them and move on.

If you have borrowed them from public libraries you will most likely not be able to return them, and will just need to wait until their borrowing period passes--for them to disappear from your library checkout account.

Anyways, do NOT try to load any of those old titles that goofed up before.

Start with a new title that you have never had before, and give that one a shot.

That worked for me today, and hopefully it will for you too.

If you need more details, get back to me.

Nanaky

Participating Frequently

Can you open the eBook in Digital Edition?
Has you Digital Edition and your Reader authoirze with the same adobe ID?

briab73724700Author

Participant

Nanaky,

Last night I could open in Digital Edition but after trying multiple versions I can't even get the downloaded eBook to show up in ADE. Also, yes the eReader and DE are authorized with the same account.

Nanaky

Participating Frequently

Get you a empty Digital Edition?

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