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L
loriw24
Participant
November 12, 2015
Question

Error message when authorizing ADE

  • November 12, 2015
  • 1 reply
  • 215 views

I was told when I contacted Customer Care that I needed to post my question on here: I have recently purchased a new laptop and have downloaded ADE onto the new computer so that I can read my ebooks on the new laptop. However, on the old laptop, ADE continuously says that I am not connected to the internet. The book publishers have told me that this is an issue with your program, and not with their books. Can you please tell me what I need to do in order to make sure I can read these ebooks on my new laptop?

Thank you very much for your help!

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    November 12, 2015

    Which error message get you exactly when tray to authorize?
    Do you used Windows or Macintosh?

    L
    loriw24Author
    Participant
    November 12, 2015

    I am using Windows on both machines. I was getting an error message on the new computer that said E_LIC_ALREADY-FULFILLED_BY_ANOTHER_USER, so then I saw on one of your forums that I should try erasing the authorization in the ADE on the old computer and then re-authorizing. It allowed me to erase the authorization, but would not allow me to re-authorize (I kept getting a red error message that said I was not connected to the internet). THEN, I read on your forums that this sometimes happens with ADE 4.5, and the suggestion was to uninstall and then install 4.0 on the old computer, so I did THAT. And I'm STILL getting the same error message on the old computer (that I'm not connected to the internet, AND I can't even READ any of the books that I already have on there. So, now I can't read the books on EITHER computer.

    -

    Nanaky
    Nanaky
    Participating Frequently
    November 13, 2015

    FULFILLED_BY_ANOTHER_USER say that you has your Device authorize with a other Adobe ID as you buy the eBook. So you must remove the Authorize and authorize again with the Adobe ID which has used by the first download:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.
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