Error Message when trying to authorize eReader

Forum|Forum|8 years ago
October 20, 2017
5 replies
852 views

I am recieving the error message "E_ADEPT_USER_UNKNOWN" every time i try to authorize my ereader (NOOK color) in digital editions. It is telling me to go to http://adeactive.adobe.com/adept/Active. I did not find this to be of any help because the error message is not listed there. It is also providing this "um:uuid4088dd0-5778-490b-df804a9c5989", I am not sure what this is. At the top of the box it also says it is an "Activation server error".

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karynh32745859

Participant

Is there an answer for the Mac? It does not have the same structure as a PC, which the answer here is for.

sylvied61449246

Participant

I have the same problem, was there any solutions?

B

bricarrel

Participant

I have the same problem.

A

antond2832705

Participant

I had somthing identical. the solution was: Authorisation second e-reader fails

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karynh32745859

Participant

I have no "adept" anywhere on my computer. What to do? It's a Mac, so it might be buried deeply, but the issue remains. Any ideas? I'm assuming, with what you post, that Adept is an a different Adobe product?

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fredi_wuthrich

Participant

I have the same problem. I tried to desinstall and reinstall ADE, but the problem persists.

Could you solve your problem, and if yes what did you do ?

Fredi

fredi.wuthrich@gmail.com

K

klangmeadAuthor

Participant

It wasn't answered, I accidentally clicked that. OOPS