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carmenm71344014
carmenm71344014
Participant
November 16, 2015
Question

Error message: "your account has exceeded the activations allowed"

  • November 16, 2015
  • 1 reply
  • 243 views

When trying to enter my mobile app to download my ebooks, I get this message. What can be wrong with my Adobe Id? Because via ADE in my computer I don't have any problem.

Thank you

This topic has been closed for replies.

1 reply

C
cselhost
Participating Frequently
November 16, 2015

Hello,

You'll have to contact Adobe support to get the activation limit reset. You are allowed 6 sign-ins on "new" devices or installations. Once that is maxed out then you have to get it reset.

You can contact support here: Contact Customer Care

carmenm71344014
carmenm71344014Author
Participant
November 21, 2015

Thank you. I'll try

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