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S
Salty_dog_940
Participant
April 21, 2015
Question

Error Messages- stuck

  • April 21, 2015
  • 1 reply
  • 318 views

I am trying to download a library book to my nook and I keep getting this message: 

Error getting License. License Server Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

What does it mean and how do I fix it.

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 22, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    S
    Salty_dog_940Author
    Participant
    April 22, 2015

    I followed all your steps, but ADE will not deauthorize. The message that appears is “Unable to erase Authorization. Please try after some time” I have tried several times over last 5 hours.

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 23, 2015

    ----------------------------------------------------------------------------------------------------------

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    1.Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

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