A

Anonymous

Question

Error too many activations

Forum|Forum|15 years ago
September 27, 2010
7 replies
10427 views

I noticed that this comes up often in the discussions. I have exceeded my allowed activations for digital editions and I can't activate my ereader. Does anyone know how I can re-set my authorizations? I have opened up a web case, but have not received any help (they closed my case). I was told by customer service to try the forum. Can anyone help?

Thanks!

This topic has been closed for replies.

timt16693414

Participant

Hello, I have the same issue after resetting my tablet with a new operating system and then trying to use an e-reader. Error message is:

E_ACT_TOO_MANY_ACTIVATIONS

Please help and reset my authorisations!

H

Henrique Carmine

Participant

Hello, my id is [email address removed by host] and I need reset my autorizations computers please.

Thanks

M

marlonjc

Participant

I have this issue also and have chatted with two technical supports. They have not solve the issue after chatting with them for forty minutes. They passed the issue to their superior and will have to wait for 24-48 hours. This thing is very frustrating. It would be a lot easier if we have an access to reset this.

Since this is a free service it seems to not be a priority.

nitink4456138

Participant

I have the same error. "Too many activations". I will like to deactivate some of the devices, but I have lost track of them, and some of them are recycled. How can fix this issue now?

is there a way to see the list of devices activated on my account, and selectively drop some of the devices?

Thanks,

Nitin

AlaskanWarrior

Participant

I have had the same problem and never received a reply from adobe. I upgraded my iMac.

H

hfreeman2

Participant

I also have too many activations. The chat site is useless! I am told to come to this forum. This is case #0215888854.

M

mickj80771446

Participant

This is an old but interesting thread, did any of the librarians (klynch30 - sctndirector) with 20 plus devices to loan to students ever get the problems resolved ?

This is a wonderful way forward with students having the loan of a device with a book or two as opposed to having the loan of a book or two, both for a limited period of time.

A

Anonymous

While webchat is getting better, the best thing to do is to open up a web support case by going to http://www.adobe.com/support/digitaleditions and clicking on 'Submit a web case'.

Do not call. Support for free products is not offered via phone. At best they will tell you what I said above, and at worst they will try to be helpful but not be able to resolve the problem.

If you have already done this (and this was the case you were talking about that was closed), post the case # and I'll make sure it gets looked at.

--

Jim Lester

Engineering Lead - Digital Publishing

Adobe Systems

A

Anonymous

The case number for the original request that was subsequently closed was: 0204275435. To cover all bases I submitted another case earlier today and it is pending the number for that case is 0181812050.

Thanks a lot for looking into it for me.

A

Anonymous

0204275435 was a phone support case, and they closed the case after redirecting you (incorrectly) to the technical support number.

0181812050 is a tech support case, so at least you are in the right queue now. If they don't get back to you before the end of the week, send me a pm to let me know.

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