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Tweedy48
Tweedy48
Participant
Jun 21, 2021 1:09 PM UTC
Question

Error trying to open ascm file

I get an error when I try to open an ascm file.  I am working on a MacBook Pro.  It worked fine yesterday.

 

Error getting License.  License Server Communication Problem: E_ADEPT_REQUEST_EXPIRED.

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    1 reply

    SimonFlummox
    Participating Frequently
    Jun 30, 2021 6:35 PM UTC

    When you request an .acsm from your content provider, an expiration date/time is assigned. After that date/time has passed, the file can no longer be used.

    If your content provider allows it, you may be able to download a new .acsm with an updated expiration. Make sure you open the new download, rather than the old/cached version.

    Check your computer to be sure the time, date, and time zone are correct for your location. This can also cause trouble with the expiration.

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