Error with Adobe ID.

Hello, since about 4-5 weeks all our customers that bought Tolino tablets have gotten the same error (An error occurred while loading your file. The file is presumbly damaged and cannot be opened. . Please contact customer service ) when trying to download any Adobe DRM-protected content. I've even tried and set one up myself with the same error as outcome. The Swedish libraries get the books from a place called Axiell media but they've done their own research and came to the conclusion it's not a Sweden specific problem since it's not possible to get books from other countries either. They clame it's a Tolino-thing and Tolino says they have no knowledge and our distributor thinks it's a Adobe-problem so hence I'm contacting you.

What doesn't work:

Opening DRM-protected books from the internet directly into the tablet.

Opening DRM-protected books that you copied from the computer and CAN open and read on that.

What does work:

Synching to the Adobe server

Opening any book that DOESN'T have DRM-protection

What I, or customers, have tried but doesn't solve the problem:

Making a new ID on a brand new tablet.

Formatting the tablet and reinstalling.

Factory resetting the tablet and reinstalling.

Getting a new Adobe ID set up.

Downloading/opening books on a different device that works and copying them over.

Anything you can assist with?