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R
regulab
Participant
February 17, 2014
Question

errormessage: "Number of activations exceeded" though I only use 2 devices.

  • February 17, 2014
  • 1 reply
  • 716 views

errormessage: "Number of activations exceeded"  though I only use 2 devices.

Thank your for helping me with this issue.

I had to reset my mobile phone and my tablet and now this message appears on my mobile phone:

"Number of activations exceeded"  though I only use 2 devices.

I use Mantano reader premium.

Kind regards,

Regula

    This topic has been closed for replies.

    1 reply

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    February 17, 2014

    If you have different reader applications on the same device or the same desktop computers, it is likely that each one requires activation. Since each application likely has its own device and application identification they will count as separate activations and reduce your number of activations.

    Please refer to http://kb.datalogics.com/articles/FAQ/FAQ-on-Activations-in-Adobe-RMSDK-and-Adobe-Digital-Editions?retURL=%2Fapex%2FknowledgeProduct%3Fc%3DActivation&popup=false&lang=en_US for more information on Activation.

    R
    regulabAuthor
    Participant
    February 17, 2014

    Thank you Dominic, unfortunately your link does not give me the exact help

    what to do next.There are only some general links.

    Somewhere in the forum I found this:

    . If you reach the limit,

    contact Customer Service to increase your allowable activations. Please

    let us know if these will help in resolving your issue.

    Is there an emailadress to contact, sinI am at work and can't chat.

    Thank you and kind regards,

    Regula

    2014-02-17 7:41 GMT+01:00 Dominic Michael <forums_noreply@adobe.com>:

    Re: errormessage: "Number of activations exceeded" though I only use

    2 devices. created by Dominic Michael<http://forums.adobe.com/people/Dominic+Michael>in *Adobe

    Digital Editions* - View the full discussion<http://forums.adobe.com/message/6127568#6127568

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    February 17, 2014

    Contacting customer service and increasing the activation count will help resolving the problem.

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