Skip to main content
bigcolour
bigcolour
Participant
January 12, 2017
Question

Fulfillment Server not connected?

  • January 12, 2017
  • 3 replies
  • 3234 views

I have downloaded DE app to my iPad (IOS vers. 10.2)

I verified my ID and a recently downloaded book appears in the library - so far so good

But when I click on the book to read I keep getting the error message 'Digital Editions could not connect to the fulfillment server

please make sure you are connected to the internet'

Confirmed internet connection multiple times but still get error message

Refreshed library content - same error message

Wondering what can be done?

EBook reads fine on my desktop vers of DE but not on iPad

Please help!

many thanks,

Kurtmeister

    This topic has been closed for replies.

    3 replies

    H
    harolde1
    Participant
    March 7, 2018

    Amen! Total piece of garbage! I’m on an iPad Pro with iOS 11.2.5 & they still haven’t fixed it.

    And, to add insult to injury, they have the nerve to describe the question as “Assumed Answered”!

    T
    tedwurzburg
    Participant
    January 11, 2018

    They've had this problem for years and are absolutely clueless. Crap product. Crap software. Crap support.

      Creatrixe
      Creatrixe
      Participant
      January 14, 2017

      Hi Kurtmeister. I was never able to get around this problem either. Finally threw in the towel and deauthorized it on my ipad, deleted it, and installed Bluefire Reader (free) instead. I've had no problems downloading library books to the ipad, even though I downloaded them to my Kobo Glo via PC using Digital Editions.

      I struggled with the stupid iPad version for months... I don't know if there's a problem because the app is version 4.5.2, whereas the PC app is 4.5.3, but I don't care anymore! Bluefire isn't perfect, but at least I can read on my iPad again.

        bigcolour
        bigcolourAuthor
        Participant
        January 28, 2017

        Many thanks for your straight talk answer - I have deleted iPad vers as well and have installed Bluefire

        Just don't understand how Adobe, a multi-billion dollar company, can't get this together

        Oh the humanity!

        Kurtmeister

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices