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rone77719026
rone77719026
Participant
March 19, 2015
Question

getting a error when I try to use Adobe Digital Edition

  • March 19, 2015
  • 2 replies
  • 1494 views

When I try to down load book from e library and we go to Adobe Digital Edition 4.0, , instead of downloading the book, I get the error (error check activation).  Both the computer and the KOBO have be authorized to account (rhelliott@Hotmail.com)

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    2 replies

    rone77719026
    rone77719026Author
    Participant
    March 20, 2015

    When I try to deauthorize, it does not work .  I get the following message(unable to erase authorization, please try after some time).  And when I try again to deauthorize, it just repeats the same message so all you do is go around and around.

    S
    Adobe Employee
    shreya
    Adobe Employee
    March 22, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

      colinh74262017
      colinh74262017
      Participant
      March 22, 2015

      I am having the same issue. I can deauthorize and authorize, but when I try to add the book to my Kobo, the following message appears. " Copy Not Allowed, No Permission To Copy"

      S
      Adobe Employee
      shreya
      Adobe Employee
      March 20, 2015

      For this problem, you need to deauthorize and authorize ADE again.

      Launch ADE

      Help -> Erase authorization.

      ADE will be deauhorized.

      Now again AUTHORIZE ADE

      Help-> authorize computer.

      Error will be fixed !!

      bobbil21800123
      bobbil21800123
      Participant
      March 24, 2015

      Hi Shreya, I'm also having trouble deauthorizing ADE.  It says my password is wrong.  I've tried what you said above:

      "Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

      ADE will be deauthorized now.

      Now Authorize ADE again."

      I can't find the activation.dat file.  When I navigate to Users/Library/Application Support/Adobe/  there is no Digital Editions folder.

        S
        Adobe Employee
        shreya
        Adobe Employee
        March 24, 2015

        Ok, try the following way to access activation.dat:

        1. Go-> Go to folder.

        Go to folder dialog will appear.

        2. Type   ~/Library/Application Support/Adobe/Digital Editions

        drag the activation.dat file to the trash.

        Hope this works !!

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