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JayBird1991
JayBird1991
Participant
December 22, 2015
Question

Getting activation server error - bad device key message when trying to activate my MacBook Pro to Digital Editions. Help?

  • December 22, 2015
  • 1 reply
  • 1168 views

Today I downloaded Digital Editions so I can access library books on my Kobo. However, once downloaded and installed, when I went to activate my MacBook Pro, I kept getting the message: "activation server error - Code e auth_bad_device_key. Digital Editions encountered an error on the activation server."

Any suggestions on how to fix this issue? When I plug in my Kobo via USB, ADE reads the Kobo and accepts activation but not for my laptop.

Help would be much appreciated! Thanks.

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1 reply

Nanaky
Nanaky
Participating Frequently
December 22, 2015
  1. Open Adobe Digital Wditions.
  2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.
  5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  6. Open Adobe Digital Editions and reauthorize.
    JayBird1991
    JayBird1991Author
    Participant
    December 22, 2015

    Hi Nanaky,

    I have a Mac with OS 10.11.1. My Library is visible in Finder so I clicked my way to the activation.dat file for Adobe and removed it to the trash. Opened up ADE again and still getting the same error message.

    Any suggestions?

    Thanks.

    Nanaky
    Nanaky
    Participating Frequently
    December 22, 2015

    Empty the trash that the file is gone and then authorize again.

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