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C
ClDc
Participant
September 3, 2013
Question

Getting Authorization unsuccessful - endless process

  • September 3, 2013
  • 1 reply
  • 959 views

Hi,

I have to retry several times connection before the authorization process starts. But once started the process is endless.

I don't get any exception.

I am not able to delete any previous authorization , if any, using (ctrl + Maj + D)

Windows 7

ADE  version 2.0.1

Thanks for your help

This topic has been closed for replies.

1 reply

C
ClDcAuthor
Participant
September 5, 2013

I reply to myself, in case it could help someone else.

- I updated Norton and Windows firewall, still not working

- I uninstalled ADE 2.0 and installed 1.7.2 from : http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

then as soon ADE was opened I got:

E_ADEPT_IO ActivationServiceInfo Error%20#2032

- Did more researches and tested a solution found in:

http://forums.adobe.com/thread/315028

I don't understand why but it works:

- uninstall ADE

- Download ADE  using IE browser and not CHROME as I did

- reinstall

--> it works


C
ClDcAuthor
Participant
September 7, 2013

This was not the end of my problems.

After having downloaded and installed ADE 2.0 using IE and got my PC authorization, I tried to execute a acsm file ( in fact a xml file) downloaded from my books provider site.

Then I got a connection issue with no more comment from ADE 2.0.

Then I right-clicked on the "Download" button on the provider site ( or on the option sent in the provider  mail), copied it in a IE windows URL field and executed it, downloaded the acsm file and executed it by double-clicking.

Then I was able to get the Epub file.

After that all is working fine even using CHROME as default browser to download and execute acsm files.

To summarize:

To get ADE working on a Windows 7 with CHROME as default browser I had to:

1) uninstalled ADE downloaded and installed using CHROME

2) Download and install ADE using Internet Explorer

3) Download and execute a acsm file, using IE, just once

4) Then I can get Epub files using CHROME or IE

This seems strange, I would be interested by a technical explanation to avoid to loose 3 days more a next time.

E
es164
Participant
September 8, 2014

Thanks a lot. I have exactly the same problem. I will try your method

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