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painterroy
Participant
July 12, 2015
Question

Getting Error Message E_ACT_NOT_READY

  • July 12, 2015
  • 1 reply
  • 1087 views

Its been a while since I downloaded a book from my public library. All of a sudden when I try to load the book into the Adobe Digital Editions i keep getting a message "Unable To Download.

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

How come all of a sudden I can't get my library Ebooks loaded.

    This topic has been closed for replies.

    1 reply

    R
    rjrose
    Participant
    July 31, 2015

    I had a similar problem that was caused by my changing computers.  The solution that worked for me (on a Mac) was to find the activation.dat file in the Library/Application Support/Adobe/Digital Editions folder and drag it to the Trash.  Then I was able to deauthorize the computer in ADE (either Help>Erase Authorization or Command-Shift-D while ADE is open) and reauthorize computer ( Help>Erase Authorize Computer).

    General comment to Adobe:  Your customers do change computers.  EVERY Adobe program (Lightroom CC, Photoshop CC and ADE) was a PITA to bring up on the new machine.  Adobe is the worst; almost all other programs came up with little or no problem. 

      KS CHEW
      KS CHEW
      Participant
      September 5, 2015

      Thanks! I was having the same problem too on my Mac running on Os X Yosemite. Keep getting the message "Error getting License. License Server Communication Problem: E_ACT_NOT_READY". The advice given in many forums is always to erase the authorization and reauthorize again as the authorization information was damaged (Activation errors‌). However, I was getting very frustrated for not able to erase the authorization for re-authorization. Thanks to your tip on 'deleting the activation.dat file in the Library/Application Support/Adobe/Digital Editions folder', I am now able to restore everything back to normal to download and authorize DRM-protected files.

      M
      moishe2667
      Participant
      November 3, 2015

      None of my DE documents will open. I'm running El Capitan with DE 4.5 and am getting the E_ACT_NOT_READY message. When I search, I cannot find any activation.dat file, or even a Digital Editions folder.

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