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Tristan B.
Participant
January 13, 2020
Question

Headache re. authorizing my computer

  • January 13, 2020
  • 1 reply
  • 174 views

This morning I created an account with Adobe so that I could transfer a book which I borrowed through Overdrive to my Kindle Reader (I have a desktop computer and do not want to be stuck reading the book on the desktop).

 

Two problems emerged.  Each time I tried to input the e-mail address/password into the Authorization page it kept telling me, "Activation Server error.  Digital Editions encountered an error on the activation server."  In an effort to resolve the problem I reset my password.  Still the same error message.  The second problem is that while I am signed in, everything is copacetic.  I can access my profile page, etc.  The minute I sign out and attempt to sign in again, it tells me my password is incorrect.  It did this BEFORE I reset my password.

 

Note:  Years ago I signed up with Adobe to post in the Flash forum.  Since I no longer use that e-mail address I created the current account from scratch.  But I do not know whether the info for that account is not messing things up.

 

Any assistance would be greatly appreciated.

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1 reply

Tristan B.
Participant
January 14, 2020

Happy to report, problem solved.  I followed the instructions shown on the following page:

 

Authorize your computer
https://community.adobe.com/t5/digital-editions/authorize-your-computer/td-p/10584745

 

and deleted Registry entry for HKEY_CURRENT_USER\Software\Adobe\Adept.  After that I was able to successfully authorize my computer.

 

Thanks for the indirect help!