help

My University  issued  me  a    "new" (a mac that   is  least two years  old) and did not install the  abode  software that  allows me  to   retrieve or  download  e books. I get  locked into  a cycle of  you have  an account but I still  cannot  access  my digital  library. Abode  keeps on telling me  there is no problem and  I don't have  direct access to  anyone  there. Thoughts? Solutions?