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kareng14704075
kareng14704075
Participant
January 30, 2017
Question

Help - ADE authorization issues!

  • January 30, 2017
  • 1 reply
  • 153 views

I need to authorize my computer for ADE since moving - old email address and forgotten password seems to be an issue so I cannot erase the old.  do I need to remove ADE and reinstall? It's taking me hours to seek answers...and still no answers ...anyone find a solution that works?

I'm prepared to lose all previously purchased books at this point in order to resolve!

KHG

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    January 31, 2017

    Windows:

        Close all applications.

        Press WINDOWS + R and type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        Quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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