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kathyewow
Participant
February 15, 2016
Question

HELP Error cant get my ebook

  • February 15, 2016
  • 1 reply
  • 178 views

     this is what it says:

Error getting license server communication problem:

E_AUTH_BAD_DEVICE_KEY_DR_PKCS12

then it says:   license key damaged

I have been in this ebook for 3 weeks with no issues I try to go in today this is the message I am in Adobe Digital Editions

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    February 15, 2016

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.

    Windows:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize
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