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A
Anonymous
March 3, 2014
Question

Help needed about an error message

  • March 3, 2014
  • 1 reply
  • 871 views

"Error getting License. License Server Communication Problem: E_IO_CANNOT_OPEN" Why do I keep getting this error message ?

    This topic has been closed for replies.

    1 reply

    D
    digging4roots
    Inspiring
    March 5, 2014

    You may be experiencing an authorization error, see KB: http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html

    Or you may be experiencing a network related problem like the one I'm having:

    http://forums.adobe.com/thread/1420854?tstart=0

    A
    Anonymous
    March 6, 2014

    No I don't have an authorization issue. But I still erased the authorization and reauthorized the computer. But I still have the same error. I have uninstalled and then reinstalled both 2.0 and 3.0 versions of ADE without any luck. So now I'm stuck and I can't download any ebook from my library. Please help!

    D
    digging4roots
    Inspiring
    March 6, 2014

    Then it sounds like a network related problem like many of us are having. There is no solution (see my post above along with my last update when i tried to get help from Adobe).

    I'm just a regular user like you and I'm sorry I'm unable to help.

    I did have one thought: have you tried using the OverDrive software with your library? It's what i use with mine rather than ADE.

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