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A
Anonymous
March 1, 2010
Question

Help please! A way to get activations reset?

  • March 1, 2010
  • 1 reply
  • 438 views

I see others posting that they have waited forever to get their activation number reset. I use my PRS-300 E Reader to keep me sane while sitting with my husband at the hospital. Is there anyway to expedite the re-authorization process? I sit for hours waiting to go into the ICU to visit him and having my reader instead of multiple books has helped me tremendously. I can't read anything that is on it now.

Please, anyone who has information on how to get this done quicker, please, please help me!!!!

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    1 reply

    A
    Anonymous
    March 1, 2010

    I should have said, I tried through Chat(CH51674282) and a webcase was opened at that time: Case #0203134577. I was told by the rep to reate a new account with Adobe and that qould fix it. The webcase was closed and of course, it didn't fix it so I reopened the case.

    M
    Monorail007
    Participating Frequently
    March 2, 2010

    Try contacting Jim Lester by private message.

    He usually can help expedite matters.

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