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Participant
May 28, 2015
Question

help trying to download an ebook "error:check activation" HELP!!

  • May 28, 2015
  • 1 reply
  • 320 views

Hey I'm trying to download an ebook but receiving and error message " error -check activation".  WHAT????

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    1 reply

    Adobe Employee
    May 28, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again [Help -> Authorize Computer].

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Participant
    June 2, 2015

    THANK YOU so much!  that was my question as well.  and it worked / fixed my problem completely !  Celeste