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Participant
April 4, 2016
Question

Help with error: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

  • April 4, 2016
  • 1 reply
  • 1104 views

I keep getting the "bad device" message each time I try to open a downloaded library book. 


I've tried uninstalling and reinstalling the program and this did not fix the problem.  I'm using a MAC, OS 10.1 with all updates.  There was a problem with my appleID recently and we had to reset my keychain, however the "cloud" keychain was not affected.  I'm not certain if this would have an effect on ADE, but obviously something is wrong. 


What do I do now?

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1 reply

Participant
April 4, 2016

Just a quick update...

I've tried to deauthorize the computer, but I get another error message:

    "Unable to erase authorization.  Please try after some time."

Problem remains unresolved.  Any suggestions?

verob34837578
Participant
April 4, 2016

Same problem here...

Can`t open any book get the same message E_AUTH_BAD_DEVICE_KEY_OR_PKCS12  and can`t unable the authorization...