Skip to main content
C
chiuphua
Participant
March 17, 2015
Question

Hi I have this error

  • March 17, 2015
  • 1 reply
  • 305 views

Unable to download

Error getting license License Server Communication Problem

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

Thanks

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    March 17, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    C
    chiuphuaAuthor
    Participant
    March 17, 2015

    Hi,

    I am not sure if I had forgotten the password or it could not deauthorise as the message was unable to erase authorisation. Please try again later,

    Thanks

    S
    Adobe Employee
    shreya
    Adobe Employee
    March 17, 2015

    To ensure that your password is correct, please try to login at "adobe.com". If your login is successful, that means your password is correct.

    Also you can reset your password.

    Coming to your second problem:

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices