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April 21, 2015
Question

How can I erase authorization so I can reset up adobe digital additions? Right now I am trying and here is the message I get: Unable to Erase Authorization. Please try after some time.

  • April 21, 2015
  • 1 reply
  • 348 views

How can I erase authorization so I can reset up adobe digital additions? Right now I am trying and here is the message I get: Unable to Erase Authorization. Please try after some time.

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    1 reply

    Adobe Employee
    April 22, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac: Navigate to  ~/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    knarbo1999
    Participant
    June 12, 2016

    I am having the same issue as mentioned above - however, do not have an Adept key in the Adept root folder - Only key within the Adept branch is in the device folder (where the key is called "Key")?