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Participating Frequently
November 29, 2015
Question

How Can I Reactivate My License for Previously Purchased eBooks on Adobe Reader

  • November 29, 2015
  • 16 replies
  • 973 views

I need help.  A year ago I purchased several eBooks using Adobe Reader onto my laptop, and they uploaded perfectly.  I had since upgrade the Windows version (to Windows 8.1) and when I try to open any of these titles in my Adobe Reader library, I get and error message that my computer is not licensed for the eBook.  If I go back to the original email receipt to redownload the eBook, I get a similar message.  I only downloaded these titles once, so how can I access them again.  I have paid over $100 for these titles, and I don't want to repurchase them.  I would appreciate some guidance.

Thank you.

-John

    This topic has been closed for replies.

    16 replies

    Nanaky
    Participating Frequently
    November 30, 2015

    What error message you get when you try to authorize digital Edition?

    Participating Frequently
    November 30, 2015

    The message I get is as follows:

    "Unable to download

    Error getting License.  License Server Communication Problem:

    W_ADEPT_CORE_WRONG_DEVICE"

    Nanaky
    Participating Frequently
    November 30, 2015

    Start digital edition.

    press ctrl + shift +d (win) or cmd + shift + d (mac)

    accept that remove the authorize.

    then authoirze over help again > computer authorize.

    AadeshSingh
    Participating Frequently
    November 29, 2015

    Hi johnd55348841,

    Were you using Adobe Digital Edition Download eBooks | Adobe Digital Editions?

    Regards,
    Aadesh

    Participating Frequently
    November 29, 2015

    Aadesh, that is what I used.

    AadeshSingh
    Participating Frequently
    November 30, 2015

    Moving this thread to Adobe Digital Editions