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A
Anonymous
August 4, 2016
Question

how do i authorize my computer????

  • August 4, 2016
  • 1 reply
  • 205 views

I have talked to 3 people (1 kobo and 2 abobe) about this problem only to be told eventually that I need to go through this forum. I keep getting transferred but with no explanation as to why they can not help m. All I am being told is to wait while they retrieve my account details and asking what my issue is. When I tell them I am once again put on hold only to be asked the exact error message, put on hold then told that the next person I talk to is the one who can help me.  I have no idea what to do and am getting extremely frustrated as no one is explaining anything to me. Could someone please help me with why I am not allowed to authorize my computer so that I can use my kobo?

The error message I am getting is that I am unable to use my Adobe ID to authorize more than one computer or mobile device.

I do not remember ever using this program before or authorzing anything.

Help please.

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    August 4, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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