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J
janeg38970138
Known Participant
November 9, 2015
Question

how do I authorize the account?

  • November 9, 2015
  • 1 reply
  • 326 views

I am trying to authorize the Adobe Digital Edition.  It will not accept the ID or password.  When I try to reset the password it does not accept and trying to create and ID it says it is created but does not let me know what it is.

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    November 10, 2015

    Which error message do you used exactly?

    J
    janeg38970138Author
    Known Participant
    November 10, 2015

    I first get an "authorization needed".."to start the authorization

    process with a vendor ID , click on the continue button" (that is the

    only option not the Apple ID) When I push continue it asks for the

    eBook Vendor and in the box states Adobe ID (if I click to create an

    Adobe ID all I get is ID created) I put in the Adobe ID and password I

    have (I even created another password) and then press authorize and I

    get the message Incorrect login ID or password for the selected eBook

    vendor. Please try again. In the small print it says my computer is

    not authorized to open the book because it is authorized to a vendor ID.

    I was able to open this on my i-pad using Beyond Print following the

    directions you sent but i need this on my desktop.

    Nanaky
    Nanaky
    Participating Frequently
    November 11, 2015

    Reset your password of the Adobe ID and used only Numbers and Letters.

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