Skip to main content
Participant
July 29, 2017
Question

How do I deauthorize Adobe Digital Editions on an unresponsive device (tablet)?

  • July 29, 2017
  • 1 reply
  • 786 views

Can someone at Adobe please either de-authorize one specific device (Aldiko ereader freeware on LePan II Android tablet) or simply de-authorize all of them so that I can re-authorize the ones I'm actually using?

Background: I've been using Sony eReader/AdobeDRM/Kobo since 2006. I'm planning on replacing my 2012 Android tablet running Aldiko e-book reader (freeware). It doesn't give me an option to deauthorize my Adobe DRM content (it used to, but it would crash instead of deauthorizing, now it just fails to give me a Deauthorize option). So I have at least 4 items already authorized and possibly more, and my replacement tablet makes one more. It's very possible after 10 years that I already have all 6 authorizations used up. I tried to contact Adobe Chat (case # 0222697383) and was told to come here. But on this site, threads such as https://forums.adobe.com/thread/2277128 and several others make it look like no one from Adobe is reading these, though the agent I chatted with after being pressed repeatedly claimed that Adobe employees do read this and act upon the requests. If you ARE an Adobe employee reading this, I would encourage you to resolve my and all these other threads out there with frustrated customers getting the runaround. As for myself, I would much rather get this resolved BEFORE laying out the money for a new tablet or ereader.

This topic has been closed for replies.

1 reply

Rajashree Bhattacharya
Legend
July 29, 2017

Hi McLaughlin,

I have escalated the issue to the concerned team, I have requested an expert to view & guide accordingly who will respond when back in his office on Monday. Please excuse the delay due to the weekend.

Thanks

Rajashree

Follow us at @AdobeCare

XiaomaaiAuthor
Participant
August 1, 2017

Thank you for your reply. This week, I am only going online once a day. As of today (Tuesday), I have not heard from the expert as of yet and, having opened Adobe Digital Editions on my Macbook just now, it is still authorized so I don't think he or she has acted yet.

XiaomaaiAuthor
Participant
August 4, 2017

It's now Friday (4 days since the expert was to return to his office) and no response yet.