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Anonymous
Sep 11, 2012 4:50 PM UTC
Question

How do I merge two adobe accounts into one or simply delete one of these accounts?

Sometime ago I set up an Adobe Digital account when I was reading eBooks from the Library. I decided it was too cumbersome carrying a lap top around to a read a book so I had not used the account in quite some time.

I was given a kobo reader as a gift and as I downloaded and purchased a book it was not loading correctly in the kobo. The id in the kobo is different than the Adobe ID I originally set up. I was receiving a server error upon opening Digital Reader. I am guessing here but I believe it may be related to the Adobe Digital ID I have. With this in mind I removed the Digital Reader software, set up a new account and reinstalled the Digital Reader but it loaded my previous ID. I searched for a solution to deactivate one of them and saw a reference to emailing support but link did not take me to an e-mail address that I could see.

Please provide the best way to fix this issue. Reading books on these devices should not be this complicated and this entire 2 day process has been very frustrating to say the least. Please provide the exact steps to deactivate an account and set up the software with the new Adbobe ID I created.

Thank you

Keith

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      8 replies

      calebw37851449
      calebw37851449
      Participant
      Nov 26, 2022 4:41 PM UTC

      I too am having this problem. I have Photoshop through my company, but I have to pay for Illustrator myself 😕😕

      I would love to be able to have all my CC apps accessible at the same time.

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      R5E7A
      Participant
      Aug 3, 2022 1:18 AM UTC

      Well. August 2022 and I see no answer on this thread.  I too have multiple accounts and have never been able to figure out how to merge them.  I've considered calling but I know what that will get me...

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      Warren Noll
      Participant
      Jun 30, 2021 9:24 PM UTC

      You would think this would be simple and would be a darn link.  Why can't they just let us know how to merge accounts.  Now I have things in the cloud with one and can't get to the other.

      Warren

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        TracyKORR
        Participant
        May 15, 2018 4:23 PM UTC

        I had a similar problem where I had created an Adobe ID for Photoshop Elements for work, and later our IT department created a new ID for me to join a group account for Acrobat.  The only way to fix it was to get Adobe on the phone and have them merge the two accounts.  It took quite a bit longer than I had anticipated, but it did ultimately get resolved.  I now have one ID for both my Adobe products.

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          Stasia1
          Participant
          Mar 28, 2020 1:51 AM UTC

          Here we are in 2020 and I am having the same problem! Waited on hold for over an hour today before giving up.

           

          Called sales earlier and they answered within a minute. Guess we know where their money is going...

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          DanSmi
          Participant
          Apr 1, 2020 8:55 PM UTC

          Hi Statia1,

           

          were they enabled to merge the two accounts?

           

          Thanks!

           

          Stay Healthy!

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            Ryan Mitchell
            Participant
            May 15, 2018 10:17 AM UTC

            Wow, no response since 2012. I have this issue too.  I've tried using their chat feature, but no one ever responds.  I've been holding for an hour so far with no one coming online.  Yesterday I left it on throughout most of the day and no one came on.  Thats Adobe's customer service for you. Ridiculous!

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              lea_budden
              Participant
              Jul 16, 2014 2:23 AM UTC

              I too over the years have ended up creating duplicate accounts but cannot locate information about merging my accounts and serial numbers. My computer crashed and I am am knowing trying to load my purchased Photoshop program from the CD bout can't located the serial number.

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