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Jo-Anne4
Participant
May 29, 2020
Answered

How do I re-authorize my Kobo ereader?

  • May 29, 2020
  • 12 replies
  • 33958 views

I have been downloading library ebooks just fine for a while, but then it stopped letting me, saying I need to re-authorize my ereader.

 

I plugged my Kobo ereader into my computer but ADE shows it's already authorized so I can't do it again. I clicked on Authorize Device anyway, but it was grey so nothing changed. Now I can't open books on my reader but I can read on my computer, through ADE, and on my phone. I don't really like reading on either of those devices though. Any ideas of what I can do about this?

 

    Correct answer B.31928445exdp

    I found this article on OverDrive to be helpful - this fix was a bit time-intensive and took several tries but eventually worked. Hope it helps you too! https://help.overdrive.com/en-us/0926.html

    12 replies

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    plywoody
    Participant
    June 1, 2020

    Same problem here.  Cannot figure out how to de-authorize and re-authorize e-reader??  Menu on ADE is grey (Authorize/deauthorize/auth. info) so can't access that..BIGGEST problem is not being able to contact Adobe Help!!  Clicking on the link at page bottom just gets to a page with useless links but NO PERSONAL HELP CONNECTION.  This is so frustrating.  Everything was going swimmingly for years, then all of a sudden BOTH of our readers aquired the "must re-authorize" warnings.   Does anyone have suggestions as to how to reach a person at the Help Center?  Thanks

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      plywoody
      Participant
      June 1, 2020
      Could this be a problem related to Adobe 4.5.11, rather than Adobe 3.0? I just got a new computer & had ADE 4.5.11 installed. Seems about the time the problem arose. Any way to get back to ADE 3.0?
      P
      PD.
      Participant
      May 30, 2020

      I am having the same problem as Jo-Anne4.  Can anyone help?

      P
      PD.
      Participant
      May 31, 2020

      I have been in touch with Adobe.  The online helper (a real person) referred me to several links I had already tried then suggested "the community". I have de-authorised and re-authorised the e-reader, no joy.  I have done a factory reset. No joy.  This is clearly an Adobe problem and they need to sort it out PDQ.  In the meantime their system is useless and DRM downloads are denied to me and to many others.

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