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robertb9121
robertb9121
Participant
March 5, 2016
Answered

How do I re-set my 'machines allowed' counter?

  • March 5, 2016
  • 2 replies
  • 359 views

After MANY uninstalls/re-installs of ADE to solve continuing problems between ASDE and my Nook Glowlight, I receive the error: Limit of number of machines allowed per ID reached.  I ONLY have one Nook, so it appears my multiple re-installs and re-authorizations have caused this problem.  (I currently have a down-level v3.0 of ADE installed on my Mac because version 4.5 was resulting in all my issues.  So, I just downloaded/installed v3.0 to see if this earlier version might solve my issues.)

    This topic has been closed for replies.
    Correct answer Nanaky

    Its seems work only when you ask exactly for adobe reset.

    2 replies

    robertb9121
    robertb9121Author
    Participant
    March 8, 2016

    Nanaky is correct.  A 2nd call to Adobe Chat resulted in my ID counter being properly re-set.  The original Chat rep should've been able to re-set the counter.

    Nanaky
    Nanaky
    Participating Frequently
    March 9, 2016

    Fine that its now work.

    Nanaky
    Nanaky
    Participating Frequently
    March 5, 2016

    Contact customer chat support Contact Customer Care and ask for Adobe ID reset.

    robertb9121
    robertb9121Author
    Participant
    March 5, 2016

    My original Customer Care chat contact explained that they could NOT answer this and that I should join this Forum because it was monitored by 'experts' who could answer my question.  So, unless I got some bad Customer Care information, I remain "in limbo."

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    March 8, 2016

    Its seems work only when you ask exactly for adobe reset.

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