How do I solve this problem authorizing my Kobo reader?

When I click-on "Authorize Device" I get the following message: 'This computer is authorized without an Adobe ID' despite me having one.

When I then click-on create Adobe ID it takes me to the page with my existing Adobe ID.

When I enter my existing Adobe ID & password a message tells me I have no internet connection, when I do.

I'm going around in circles.

Please advise anyone.

Thanks

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