Adobe Digital Editions 4.5 gets an error! activation on .acsm files downloaded from my public library. Saw a fix that said erase authorization, but when I try to do that using my library ID and password, it says password is invalid. What am I doing wrong?
That did not work.
There are three fields on the ADE Erase Computer Authorization window: Authorized Users, Adobe Login ID and Password.
I have no choice in Authorized Users. It is fixed at my library card “| 3M”
Vendor Login ID: I tried my Adobe login ID, the Library login ID, my email address, “Adobe ID”, “Adobe.com”
Password: I tried the Adobe password and my library password in combination with the others. The Adobe password and my library password have only letters and numbers.
None of these has worked.
The same error message shows up each time: “Your password is incorrect. Type the correct password and try again.”
Is anyone with ADE 4.5 having a similar problem?
Regards, Will
Your authorization file will need to be manually deleted.
You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.
On Windows it can be found here:
Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.
Search for the following folder:
HKEY_CURRENT_USER\Software\Adobe\Adept\Activation
The 'Activation' folder can be entirely deleted.
On Mac it can be found here:
In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:
~/Library/Application Support/Adobe/Digital Editions/
Delete the activation.dat file within the 'Digital Editions' folder.
Restart ADE and it should be deactivated at this point. You should be good to sign back in.
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